


A lead that doesn't answer the phone isn't automatically a bad lead.
Use the 20-Lead Test to review recently lost, dead or unresponsive leads and determine how many were genuinely poor-quality - and how many were legitimate prospects your team simply never reached.
You'll assess things like:
✓ Valid contact information
✓ Service-area fit
✓ Whether they enquired about a service you actually provide
✓ Genuine buying or project intent
✓ Spam, duplicate or irrelevant enquiries
At the end, you'll see whether your process is strong, has gaps, or is likely contributing to the problem.
The diagnostic helps you score your follow-up across areas including:
✓ Speed of first contact
✓ Number of attempts
✓ Follow-up across multiple days
✓ Different contact times
✓ SMS usage
✓ Defined follow-up sequences
✓ CRM tracking
✓ Recovery attempts before the lead is closed
At the end, you'll see whether your process is strong, has gaps, or is likely contributing to the problem.
Those old leads weren't free.
Use the Money Check to calculate how much acquisition spend is represented by leads your team has stopped working - then compare that against what a qualified customer is worth to your business.
You may discover that the next opportunity isn't buying more leads.
It may be recovering more value from the leads you've already paid for.
Stop relying on opinions like:
“The leads are garbage.”
or:
“Sales just isn't following up.”
Audit the numbers and see what the evidence actually says.
DOWNLOAD THE FREE 10–15 MINUTE DIAGNOSTIC
Audit 20 leads. Score your follow-up. Find the real problem.

Separate genuinely poor-quality leads from legitimate unresponsive prospects
See how long and how consistently your team actually follows up
Identify whether your biggest issue is lead generation, lead recovery, or both
Calculate the acquisition spend tied to leads that have gone dormant
Identify the next change to make inside your CRM and follow-up process
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